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Digital Products × Hospitality Operations

I build digital products.
I improve hotel operations.

Two disciplines connected by practical business experience — building digital products and improving the operations behind real businesses.

Selected work

Products built around real business problems.

Selected digital platforms and systems across hospitality, transport and business operations.

01

Booking Platform / Transport

Shahz Taxi

Live

A digital booking platform designed for an independent taxi business with one driver and one vehicle. The system focuses on a direct customer booking experience and practical business administration without unnecessary fleet complexity.

  • Customer booking experience
  • Customer-facing interface
  • Driver / business administration
  • Single-driver operating model

03

Hospitality Technology / PMS

ZazaPMS

In Development

A hotel property-management system project focused on practical hotel operations and workflows, informed by hands-on experience with existing PMS environments.

  • Hotel operations
  • Reservations
  • Operational workflows
  • PMS architecture
  • Hospitality technology

Hospitality experience

Operations experience built on the hotel floor.

Experience developed across front office, duty management, hotel management and multi-property operations in Amsterdam hospitality.

Years in hospitality
18+
Years in management roles
15+
Rooms across two properties
155
Recent multi-property operations
Team members across those properties
78

Selected operational results

Results achieved during a six-month multi-property operations period. These figures reflect previous operational work, not a guarantee of future results.

ADR improvement
+61%
€90 → €145
RevPAR improvement
+53%
€75 → €115

Experience snapshot

From hotel operations to operational leadership.

  1. 01

    Radisson Blu Amsterdam Airport

    Night Auditor → Night / Duty Manager

    Approximately nine years

  2. 02

    Boutique Hotel Management

    Hotel Manager

    Approximately seven years managing a 34-room hotel

  3. 03

    Multi-property Hotel Operations

    Operations Management

    Recent responsibility across two Amsterdam hotels totalling approximately 155 rooms and 78 team members

Areas of responsibility

  • Hotel operations
  • Staffing
  • Scheduling
  • Forecasting
  • Procurement
  • P&L responsibility
  • Owner reporting
  • Guest experience
  • Revenue performance
View experience

Business × Technology

Software makes more sense when you understand the operation behind it.

Years inside hotel operations shaped how I approach technology: start with the real workflow, understand the problem, then build what is actually useful.

That perspective also works in reverse. Technology, automation and data can make day-to-day operations simpler, faster and easier to control.

Expertise

Across operations and technology.

Digital

  • Web Development
  • Web Applications
  • AI-enabled Solutions
  • Business Automation
  • Product Design
  • Hospitality Technology

Hospitality

  • Hotel Operations
  • Hotel Management
  • Front Office
  • Revenue & OTA
  • PMS & Systems
  • Operational Improvement

System experience

  • Mews
  • Opera
  • Noovy

About

Mohammad Zazai

My professional background started in hospitality and developed through years of operational and management responsibility. Alongside that experience, I moved deeper into software, web products and AI-assisted development. Today those disciplines come together in one business: building useful digital products and supporting hotel operations.

More about me

What can I help you with?

Have a digital project?

Website, application, automation or a business problem that could be solved through technology.

Discuss a Project

Need hospitality support?

Freelance, interim or project-based support for hotel operations and management.

Discuss an Assignment